Q: Why should I bring my computer to you?
A: Because I have been in the computer field for over
21 years and I
am fully Microsoft Certified. Those logo's you see at the top of this
page are not just advertisements for Microsoft, they are real
certifications that I hold. When your computer comes to me I guarantee you
will get specialized personal service and any questions you may have will
be answered. You could chose to bring your computer to a big chain of
repair shops but before you do just remember that most of their repair technicians
have little to no experience, making just over minimum wage and they care
more about their paycheck than you.
Q: How long will it take to fix my problem?
A: It depends on your problem. Most problems can be diagnosed in about 1
hour. Spyware, Ad-ware, Mal-ware and Virus's take much longer to diagnose
and repair. In extreme cases only a complete format and re-install will
remove all problems.
Q: Do I need the original DVD's / CD's that came with my computer?
A: In most cases the answer is no. When your computer
is done it will have all the latest drivers for your hardware.
Q: I had Microsoft Office on my computer before I brought it to you and
now I don't, why? (This question applies to ANY software not included
with the original CD's)
A: If you supply me with the original disks that came with your computer
and Microsoft Office is on one of those CD's then I will install it for
you. If you do not have the original CD's, you will need to purchase the
software from a retail outlet.
Q: Can my data be saved?
A: In most cases yes. If I can access your hard drive then most, if not
all of your data can be saved. If your hard drive can not be accessed then
it can be very expensive to retrieve the data because your hard drive will
have to be sent out to a lab for data retrieval. Your best chance of data
recovery is to always backup your important data. In any case data
retrieval can not be guaranteed.
Q: If I have you repair my computer what's to stop the same problem from
A: Nothing....If you have children using your computer, you can bet that
it will most definitely happen again. If you yourself are an
inexperienced user it will most likely happen again. I can only do so
much to protect you, but I can not protect you from yourself!!!
Q: Will you pick up and deliver my computer?
A: Yes. I can pick up and deliver or you can drop it off to me.
Q: Do you offer any other services?
A: Yes. I offer personalized training at your home or business. You can
have 1 or 2 hour training sessions. I will show you exactly how to do
whatever it is that you want to learn how to do with your computer.
Q: I use America Online, can you still help me?
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